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Sait Polat - IT Professional & Technical Support Specialist

Open to opportunities at Google, Microsoft & top tech companies

Sait Polat

IT Professional & Technical Support Specialist

Experienced IT professional with 20+ years in Windows administration, network support, incident management, and customer success. Proven track record at Apple Inc. and The World Bank Group, with expertise in ITIL frameworks, compliance, and team leadership.

About Me

I'm an experienced IT professional with over 20 years of expertise in Windows administration, network support, and technical operations. Since 2001, I've been working in IT support, system administration, and incident management roles across global organizations.

Currently at Apple Inc. since 2013, I've progressed from Online Store Support to Worldwide Developer Support, where I manage customer success, handle complex policy and fraud checks using AI-driven solutions, and lead language-specific initiatives. I'm fluent in both English and Turkish, enabling me to support diverse global teams.

My technical foundation includes extensive experience with Windows Server administration, Active Directory, networking, ITIL frameworks, incident management, and compliance. I'm passionate about leveraging technology to solve complex problems and improve operational efficiency.

20+ Years Experience

Windows administration, network support, and IT operations since 2001

Global Experience

Apple Inc. (Ireland), World Bank (USA), and UK-based organizations

Recognized Excellence

Multiple awards at Apple Inc. and World Bank for outstanding support and technical contributions

Work Experience

Worldwide Developer Support - iOS

Apple Inc., Cork, Ireland

September 2018 - Present

→ Customer Success and Relationship Manager – Supporting global developers via web, email, and calls
→ Reviewed applications for compliance and quality, ensuring alignment with trust and safety standards
→ Handled complex policy and fraud checks using AI-driven solutions, addressing escalations efficiently
→ Led internal projects and language-specific initiatives, improving SLAs to 24 hours and supporting global events
→ Conducted post-incident reviews and trend analyses to implement long-term preventative measures

Customer Success Compliance AI Solutions Fraud Prevention Incident Management

Apple Online Store Support

Apple Inc., Cork, Ireland

September 2013 - September 2018

→ Onboarded and trained new team members in customer service and technical expertise
→ Resolved escalated customer issues, collaborating with backend teams for seamless resolutions
→ Conducted user acceptance testing (UAT) and quality assurance (QA) for new product launches
→ Designed email templates and managed cross-functional projects to improve service delivery
→ Received award for outstanding support performance

Training Order Management QA Testing KYC

Junior Professional Associate

The World Bank Group, Washington D.C., USA

2006 - 2008

→ Managed IT incidents and provided 24/7 on-call support in high-pressure environment
→ Led system integration and implementation projects, enhancing operational efficiency
→ Managed webhosting infrastructure including IIS, Apache, ColdFusion, and Microsoft SharePoint
→ Delivered technical training to staff, improving system adoption and productivity
→ Increased server availability to 99.9% - Received 2 awards for excellence

IIS SharePoint 24/7 Support ITIL

IT Support Specialist

AMR Tech College, London, U.K.

2006 - 2008

→ Implemented IT infrastructure solutions to enhance institutional efficiency
→ Conducted technical training sessions for staff and students
→ Maintained comprehensive technical documentation for troubleshooting and future use

Infrastructure Training Documentation

Area Manager & Manager Roles

Various Organizations, London, England

2009 - 2013

→ Fostered competitive yet supportive work environments, improving team morale and performance
→ Managed vendor relations and financial operations including accounts and banking
→ Ensured regulatory compliance in all operational processes

Team Leadership Compliance Operations

Technical Skills

Windows Administration

Windows Server (2001-Present)
Active Directory
Group Policy Management
PowerShell Scripting
IIS Web Server
Microsoft SharePoint
System Monitoring

Network & Infrastructure

Network Administration
TCP/IP & DNS
VPN Configuration
Firewall Management
Apache Web Server
Webhosting (IIS/Apache)
Server Availability (99.9%)

IT Operations & Support

ITIL Framework
Incident Management
Problem Management
24/7 On-Call Support
Escalation Management
SLA Management
Post-Incident Reviews

Tools & Technologies

JIRA & Ticketing Systems
Microsoft Teams & Slack
SAP
HTML & Python (Basic)
SQL (Basic)
Microsoft Office Suite
AI Tools & Generalist

Compliance & Security

ISO27001 Framework
Cybersecurity
Fraud Detection Systems
Privacy & Regulatory Compliance
Content Integrity
Policy Enforcement
KYC Processes

Quality & Testing

Quality Assurance (QA)
User Acceptance Testing (UAT)
Radar Testing
Application Review
Trend Analysis
Process Improvement

Leadership & Training

Team Leadership
Staff Onboarding
Technical Training
Mentorship
Cross-functional Projects
Stakeholder Communication

Languages

English - Fluent
Turkish - Fluent
Certifications:
ITIL Foundation
Advanced Problem-Solving
First Aid & CPR

Education & Training

BSc (Hons) Computer and Network Technology

University of Hertfordshire, England

Comprehensive degree program covering computer systems, network infrastructure, and technology management

GNVQ Advanced VCE in Information Communication Technology

Southgate College, England

Advanced vocational qualification in ICT covering practical and theoretical aspects of information technology

Professional Training & Certifications

ITIL Foundation Training

The World Bank

Advanced Problem-Solving & Decision-Making

Apple Inc.

Incident Management Training

Cybersecurity Training

AI Generalist Training

Use of AI Tools

Global Export & Sanctions Compliance

Workplace Violence Prevention

CPR & First Aid Training

Let's Connect

I'm actively seeking opportunities at innovative companies like Google, Microsoft, and other leading tech organizations. Let's discuss how my 20+ years of IT experience can contribute to your team's success.